Islands in the stream

The Snork Maiden and I went over to NCC today and had an extremely pleasant and efficient experience.  Admissions & Records has moved into the new student services building (funded, like a number of other higher-ed projects in the state, by a pre-recession bond issue), and it’s a much nicer, more welcoming space than it was when I taught at NCC seven years ago.  Then, it was a big, noisy, shabby room with lots of open counters, paper and boxes stacked everywhere, peeling-up linoleum, and harsh fluorescent lights.  Now, it’s several nicely demarcated spaces for the different functions of the department.  The admissions area is quieter, with softer lighting, industrial carpeting, and individual service windows.  The line was short (it’s the week before the first summer session) and the worker whom the Snork Maiden timidly approached was friendly and helpful.  She was able to pull up the application, verify the SA paperwork, and give the Snork Maiden the student ID number she can use to register online.

I was amused to see a large, colorful, easy-to-read sign explaining how to get into a course that’s supposedly full, both via the waitlist and via an add card from the instructor.  It provided exactly the information that’s missing on the website.

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5 responses to this post.

  1. It sounds like the people who designed the new physical space should have a chat with the folks running the website space!

    Reply

    • Posted by meansomething on June 11, 2015 at 5:38 am

      Yes, and/or with the people staffing the physical space! At several of the places I’ve worked, there has been startlingly poor or slow or nonexistent communication between the website people and everyone else. Getting an NLNRU website update was an enormous effort, and it wasn’t set up so that staff could easily make small changes. The Facebook page became the place to go for–well, everything.

      Reply

  2. Posted by Bardiac on June 10, 2015 at 11:18 pm

    I’m glad Snork Maiden had a good experience and got the help she needed from the worker. The first interaction when signing up for or attending a college sort of sets the tone, you know?

    What sort of class is she taking (if you have permission to say)?

    Reply

    • Posted by meansomething on June 11, 2015 at 5:41 am

      Yes, it’s very important! I am glad that NCC got some renovations–they were needed. She’s taking American Sign Language.

      Reply

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